The facilitator of a planning effort plays a critical role and is responsible for ensuring that the process flows smoothly from beginning to end, that all individuals involved have an opportunity for input, that conflicts are addressed and that the work of the team--the creation of a plan--is accomplished. Team facilitation techniques include active listening, reflection, positive reinforcement and sometimes constructive feedback. All teams go through a series of predictable steps--forming, storming, norming and performing--that require different facilitation skills.


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